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Uplinx understand the
importance of the call centre. Not only is it
the heart of many businesses, the speed and
agility of your agent’s responses can make a
significant difference to your company’s
profitability.
As the network
converges, IP-based call centres have emerged as
the technology that can transform the
traditional call centre to handle not only calls
and | |
| interactive voice
response (IVR), but voicemail, e-mail, Web chat,
browser collaboration, video conferencing, and
many other communication mechanisms that are
required by today’s corporations. |
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Uplinx’s network experts can help
bridge the gap between your communications
technology and your business goals to ensure
complete alignment. Our understanding of the many
challenges you are faced with when considering an
IPCC solution provides us with the knowledge base
to mitigate the risk of damaging current business
operations and customer interactions while
deploying an IP-based Call Centre.
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| Uplinx provides
Cisco Unified contact centre solutions that
simplify application integration and help small to
medium sized companies, that want to deploy an
entry level or mid market contact centre solution
that increases agent flexibility. Our solutions
provide for:
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Call
Centre solutions such as helpdesks or complex hunt
group environments with IVR and skill based agent
routing. |
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Improved
contact centre reporting and analytics with
enterprise data displays, real-time data and
historical reporting. |
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Calling
services such as hold, transfer, forward and a
soft-key design that replicates Cisco Call Manager.
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Skills
based services, Computer Telephony Integration and
Multi-channel Contact Management. |
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Cisco’s
Unified Contact Centre Agent that allows your agents to
work remotely or from home. |
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Powerful
automatic Call Distributor features such as,
conditional routing, call-in-queue and
expected-wait-time messages. |
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Proactive
and remote monitoring with our monitoring and
management service offerings. |
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